By Duncan N. Smith
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Additional resources for A Forgotten Sector. The Training of Ancillary Staff in Hospitals
T h e r e seems, therefore, to be enough stability to w a r r a n t training, a n d m u c h will depend on the quality a n d morale of the staff. This in turn depends u p o n whether the hospital authorities regard this m a t t e r as important. "Five-star" Service At one hospital, where the catering generally is outstanding, successful efforts have been m a d e to provide a waiting service with a real panache. Promotion to the grade of senior waitress depends on proven ability, a n d the prestige of the post is marked 58 A Forgotten Sector by the wearing of a special uniform.
This point would, however, require careful consideration. Most apprentices, though good cooks, will not have the intellectual capacity to become good catering officers. Some, however, m a y have the potential and if, as is likely, such promising ex- Catering 51 apprentices do not possess O-level qualifications, it might be wise to give them day release for a year, after 151, to enable them to try to get two O-level passes, one of which should be in English. Those who succeed would stand a good chance of obtaining the Hotel a n d Catering Institute qualification, and those who passed the intermediate examination could, perhaps, work, during their final year at college, in a catering officer's office.
A partnership on these lines has been successfully achieved in the National Coal Board in which a wide range of training and personnel d a t a can be obtained very rapidly at headquarters or at area offices. I n addition, as Crichton and Hardie point out : T h e National Coal Board collects detailed information at colliery level in respect of wastage, absenteeism, sickness and industrial injuries and this is collated at divisional level and used for planning purposes. In addition, the information is fed back to individual colliery managers so that they can compare progress with previous periods and with other units both regionally and nationally.