By Annette Simmons
This article exhibits readers easy methods to use the method of "dialogue" to assist teams detect and enhance their undesirable conversation behavior. It explains the character of discussion and why it's so tough to accomplish, and gives a step by step "recipe" for discussion.
Read or Download A Safe Place for Dangerous Truths: Using Dialogue to Overcome Fear & Distrust at Work PDF
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Extra resources for A Safe Place for Dangerous Truths: Using Dialogue to Overcome Fear & Distrust at Work
The "real problem" is the one that everyone either pretends isn't there or impotently addresses with the same old solutions that didn't work last time. Page 6 We have to stop avoiding the real problems. They contain either the seeds of unique opportunity or the seeds of our demise regardless, we want the capacity to talk about them before the opportunities wither and die or these little seeds grow into Godzilla-like failures. " More decentralized levels of authority demand new skills that enable whole groups to address problems.
First, the group members need to set some time aside for that purpose (don't underestimate the difficulty of this first step, but let's come back to it). The second step will depend on their willingness and ability to stimulate genuine dialogue. The rest of this book is dedicated to increasing your skills in creating that willingness and developing the group's ability. If we look at dialogue as a process of collective introspection, we begin to capture the nature and the power of the process. Introspection is a conscious unraveling of the tightly held beliefs that frame our reality.
Sometimes the meeting is debriefed like a play: "How about when Mark did that 180-degree flip? I thought I was gonna die! " It never occurs to us that we are wasting each other's time (and our own) by not telling the truth in the meeting rather than after it. Even when this thought does occur to us, we have many reasons why telling the truth just won't work. Why not? Why can't we tell the truth? It's dangerous, that's why. It's dangerous for many reasons. Most of those reasons have to do with wanting to keep our jobs.