Download Are You Being Served?: New Tools for Measuring Service by Samia Amin, Jishnu Das, Markus Goldstein PDF

By Samia Amin, Jishnu Das, Markus Goldstein

This booklet offers instruments and methods for measuring provider supply in health and wellbeing and schooling and people's reviews from the sector in deploying those tools. It starts off by means of supplying an creation to different methodological instruments to be had for comparing the functionality of the well-being and schooling sectors. kingdom particular stories are then explored to spotlight classes at the demanding situations, merits and drawbacks of utilizing assorted innovations to degree caliber in various assorted contexts and of utilizing the ensuing facts to impact swap. This publication is a invaluable source in case you search to augment ability for the powerful dimension of carrier supply in an effort to enhance responsibility and governance and improve the standard of carrier supply in constructing international locations.

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Those surveys provide in-depth information on the flows and losses of resources through a system. However, as Lindelow and Wane both point out, a serious attempt to carry out a Public Expenditure Tracking Survey inevitably raises questions about what should be classified as embezzlement or fraud and what should be classified as inefficiency and what should be classified as legitimate reallocations of resources. When conducted in an atmosphere of openness to dialogue, those surveys may help shape not only regular monitoring systems but also the thinking about allocation rules in government.

Sometimes, however, the basic physical condition of a facility or the presence of a service provider may be the primary concern. One area where rapidly implemented facility surveys, combined with household data, may be of use in (c) The International Bank for Reconstruction and Development / The World Bank INTRODUCTION 11 developing a targeted response is in the planning and execution of a reconstruction program following a natural disaster. In chapter 10 by Frankenberg and others, we can see how the surveys used in the Study of the Tsunami Aftermath and Recovery serve this purpose in the case of rebuilding after the recent tsunami in Indonesia.

Ravallion, Martin. Forthcoming. ” In Handbook of Development Economics, Vol. 4, ed. T. Paul Schultz and John Strauss. Amsterdam: North-Holland. World Bank. 2003. World Development Report 2004: Making Services Work for Poor People. Washington, DC: World Bank; New York: Oxford University Press. (c) The International Bank for Reconstruction and Development / The World Bank (c) The International Bank for Reconstruction and Development / The World Bank 2 Assessment of Health Facility Performance An Introduction to Data and Measurement Issues Magnus Lindelow and Adam Wagstaff O ver the past 20 years, household surveys have considerably improved our understanding of health outcomes and health-related behavior in developing countries.

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