By George E. Dieter
ASM guide, Vol. 20: fabrics choice and layout
Materials choice and layout is a complete reference at the easy techniques, methodologies, and knowledge assets facing fabrics choice and its integration with engineering layout procedures. It makes the relationship among layout and fabrics engineering.
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Extra info for ASM Handbook, Volume 20: Materials Selection and Design
Additional information about the Taguchi methods is provided in the article "Robust Design" in this Volume. References cited in this section 3. R. Dixon and C. Poli, Engineering Design and Design for Manufacturing, Field Stone Publishers, 1995 10. G. Taguchi, The Development of Quality Engineering, The American Supplier Institute, Vol 1 (No. 1), Fall, 1988 11. G. Taguchi and D. Clausing, Robust Quality, Harvard Business Review, Jan-Feb, 1990 12. Y. J. Wilde, Principles of Optimal Design, Cambridge University Press, John Wiley & Sons, 1989 13.
What issues do you consider when purchasing this product? What improvements would you make to this product? , a new technology with no existing products on the market), the above questions work well as a starting point. Because the customer cannot walk through the use of an actual product, an analogous device should be used, even a blob of clay, so that customers can manipulate a substance when describing their desires. Here are some general hints for effective customer interviews (Ref 3): • • • • • • Go with the flow.
Fig. 2 Customer need collection form (fingernail clipper example) The other columns are completed as soon as possible after the interview. In the third column, customer statements from the second column are interpreted in a structured noun-verb format (though not rigidly so). When making these interpretations, it is important to express what the product must do, not how the product might do it. Positive rather than negative phrasing should be used, to keep the interpretations focused on actual needs and not on whether a product is satisfying them.